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Privacy Policy

Privacy Policy of Flowra Ltd

Last updated: 22 July 2025

 

Flowra Ltd ("Flowra", "we", "our", or "us") is committed to safeguarding the privacy and personal information of our users. We are bound by and comply with the Privacy Act 2020 (New Zealand) and applicable data protection laws. This Privacy Policy outlines our practices regarding the collection, use, storage, disclosure, and protection of your personal information through our digital platform and services.

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This Privacy Policy applies to all users of Flowra, including:

  • Agencies: Labour-hire agencies who manage and assign workers
     

  • Clients: Businesses that request and manage temporary labour
     

  • Workers: Individuals engaged by agencies to fulfil jobs booked through Flowra
     

By accessing or using Flowra’s services (the "Services"), including our website, mobile applications, and web platforms, you agree to the terms outlined in this Privacy Policy.

 

1. What Information We Collect

We collect personal and business information in a variety of ways, depending on your role and how you interact with the Flowra platform.

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1.1. Information from Workers

  • Full name, contact details (email, phone)
     

  • Residential address
     

  • Government-issued identification and verification documents
     

  • Date of birth and IRD number (if relevant for payroll)
     

  • Work history and references
     

  • Training records, certifications, qualifications, expiry dates
     

  • Availability, job preferences, shift schedules
     

  • Performance reviews, ratings, reliability data
     

  • Timesheet entries and attendance records
     

  • Bank account and payment details (if integrated for payroll)
     

  • Communications via the platform (chat messages, support requests)
     

  • IP address, device identifiers, and location data (with permission)
     

1.2. Information from Clients

  • Business name, industry, contact person details
     

  • Office and site locations
     

  • Email addresses, phone numbers
     

  • Booking requests, job descriptions, skill requirements
     

  • Site supervisor information
     

  • Timesheet approvals and shift history
     

  • Internal notes and communications through the platform
     

1.3. Information from Agencies

  • Company name, address, and registration details
     

  • Account administrator details
     

  • Worker rosters, schedules, bookings
     

  • Agency-assigned performance ratings
     

  • Payroll and billing information
     

  • Custom requirements or notes added to jobs or worker profiles
     

  • Usage statistics and analytics
     

1.4. Automatically Collected Information

  • Browser type, IP address, and device information
     

  • Pages visited, access times, and referring websites
     

  • Cookies, session tokens, and interaction logs
     

  • Location data when permitted by the user
     

 

2. How We Collect Personal Information

We collect information through:

  • Direct input by users (during sign-up, profile setup, or form completion)
     

  • Usage of the platform (automatically collected)
     

  • Communication with support or admin teams
     

  • Third-party integrations and service providers (e.g., background checks, training verification)
     

  • Information provided by other users (e.g., an agency adding worker details)
     

 

3. Purpose of Collecting and Using Personal Information

We use personal information to:

  • Provide, maintain, and improve our Services
     

  • Match workers to appropriate roles based on qualifications, availability, and client needs
     

  • Facilitate real-time scheduling, shift notifications, and updates
     

  • Enable accurate and timely timesheet collection and approvals
     

  • Process payroll or invoice details where relevant
     

  • Communicate with users regarding jobs, system alerts, or account activity
     

  • Conduct compliance checks and verify identity or certifications
     

  • Generate aggregated insights and analytics for agencies and clients
     

  • Detect, investigate, and prevent fraud or unauthorised access
     

  • Fulfil our legal and regulatory obligations
     

 

4. Disclosure of Personal Information

We do not sell your personal information. However, we may disclose information as follows:

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4.1. With Consent

We may share personal information when we have your express consent to do so.

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4.2. To Clients or Agencies

  • Worker details relevant to a job booking (e.g. qualifications, attendance, shift history)
     

  • Timesheet data and approval workflows
     

  • Communication and feedback records for operational use
     

4.3. To Third-Party Providers

We engage trusted service providers for the following purposes:

  • Cloud hosting and secure data storage
     

  • Identity verification and training validation
     

  • Payroll processing (if integrated)
     

  • Technical support and analytics services
     

All third parties are subject to strict contractual obligations and confidentiality clauses.

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4.4. Legal and Regulatory Disclosure

We may disclose personal information if required by law, regulation, subpoena, or court order.

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4.5. Business Transactions

In the event of a merger, acquisition, sale, or reorganisation, your information may be transferred as part of business assets.

 

5. Data Storage and Security

We store personal information securely using encrypted databases hosted in New Zealand or in data centres compliant with the New Zealand Privacy Act and relevant international standards (such as ISO 27001).

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Security measures include:

  • SSL/TLS encryption for data in transit
     

  • Password protection and account access controls
     

  • Multi-factor authentication (where applicable)
     

  • Regular security audits and access logs
     

  • Role-based access to sensitive data
     

  • Secure backup and disaster recovery protocols
     

Despite our best efforts, no system is 100% secure. Users are encouraged to use strong passwords and notify us of any suspicious activity.

 

6. Retention of Personal Information

We retain personal data only as long as necessary for the purposes described above, and to:

  • Meet legal or regulatory requirements
     

  • Comply with contractual obligations
     

  • Resolve disputes or enforce agreements
     

Once no longer required, personal data will be securely deleted, anonymised, or destroyed.

 

7. Accessing and Correcting Your Personal Information

Under the Privacy Act 2020, you have the right to:

  • Request access to your personal information
     

  • Request correction of inaccurate or incomplete data
     

To make a request, contact us at: hello@flowra.tech
We will respond within 20 working days as required by law.

 

8. International Transfers of Personal Information

Some of our service providers may be located outside New Zealand. In such cases, we ensure that:

  • The destination country has comparable privacy protections; or
     

  • We have contractual obligations in place to safeguard your data under the Privacy Act
     

 

9. Cookies and Online Tracking

Flowra uses cookies and similar technologies to:

  • Maintain session login status
     

  • Improve user experience and personalisation
     

  • Track performance and usage statistics
     

  • Enable secure authentication
     

Users can manage or disable cookies through their browser settings, but doing so may impact platform functionality.

 

10. Links to External Sites

Our platform may contain links to third-party websites. These are provided for convenience only. Flowra is not responsible for the privacy practices of those websites. Users are encouraged to read the privacy statements of any external sites they visit.

 

11. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or service enhancements. Updates will be posted on our website with the revised "Last updated" date. We encourage users to review the Policy periodically.

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If the changes are significant, we may notify users via email or in-platform notification.

 

13. Contact Us

For questions, concerns, access requests, or complaints regarding this Privacy Policy or your personal information, please contact:

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Privacy Officer
Flowra Ltd
2/16 Matipo Road, Mairangi Bay, Auckland 0630
Email: hello@flowra.tech
Phone: +64 21 056 1392

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If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner (NZ) at https://privacy.org.nz/

 

Thank you for trusting Flowra with your personal information. We are committed to handling your data responsibly and transparently.

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